Reliva understands that our customers rely on our products for everyday support. We maintain accurate inventory on our website, and any products that may temporarily be out of stock will be reflected on our site. To keep your timelines clear, all-in stock products ship as stated on our Order Processing Time below. We do not “backorder” or allow you to place orders for products we cannot immediately fulfil / ship to you.
ORDER PROCESSING TIME
We process orders between Monday and Friday. Orders will be processed within 2 to 5 business days of ordering and then shipped. Please note that we are off on the weekend which may cause the delay. In situations where products are in high demand, processing time can take longer than 5 working days.
If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.
SHIPPING FEE AND TIMELINES
All orders ship free via USPS first class
2-3 day USPS Priority – $9.00
Fedex Std’ Overnight – $29.99
ESTIMATED SHIPPING TIME
Shipping times across the country can vary, but our fulfilment is generally within 3-4 business days from when your order was placed.
Factors outside our control such as weather, COVID or others may delay our shipments to you, and we will do our best to update you of any unforeseen changes.
Reliva will send you an email with an order confirmation & details once your order is placed. Tracking information will be provided within 24 hours (Monday-Friday). If you haven’t received tracking info within 5 business days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If the tracking information is not updated after 5 days you place the order, please contact us at our customer support email for quick assistance.
Please ensure all delivery information is correct, If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order.
CHANGE IN SHIPPING ADDRESS:
Though we cannot guarantee any shipping changes once an order is placed, please contact us within 12 hours from placing your order.
Due to State Regulations, we cannot ship ingestible products to the following states: AK, AL, ME, NH, WA, LA, MS, MO, WY. If you live in these states, please check out our amazing CBD Topicals!
Unfortunately, state regulations prevent us from shipping any products to: HI, ID, IA, NE, or anywhere outside of the United States. Sign up to stay informed when your state changes.
It is the responsibility of the buyer to correctly enter shipping address including any apartment/ unit numbers.
Please contact us at Info@relivacbd.com if you have any questions regarding your shipments.